Reference

Know What We Hold on Your Account

Your account here runs on a phone number and a password, and anything extra is something you chose to add yourself.

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bd777a Know What We Hold on Your Account
ASK THE TEAM

Get a Straight Answer About Your Data

Money questions and data questions tend to arrive together, so the quickest route is the help tab inside your account, where we can already see the wallet reference you're asking about. From there you can raise a ticket on a bKash, Nagad or Rocket transfer, ask what we hold on you, or start a closure request. Anything the team has to check by hand lives in a ticket, so you keep one thread with the full history in it instead of chasing separate channels.

Help tab in your account Open the help tab while signed in and raise a ticket. Because you're already logged in, we can pull the wallet reference behind a bKash, Nagad or Rocket transfer without asking you to type it out again.
Sign-in and device questions If a new phone won't accept your code, the help tab lets you flag that sign-in attempt so the number on the account is checked before anything is altered.
Data request thread Ask for a copy of what we hold, a correction to your phone number, or account closure. We answer in the same ticket, so the whole exchange stays somewhere you can reopen.
DATA HANDLING RULES

How Your Data Stays Locked Down

We treat your account record the way you'd treat a wallet receipt: keep what a payment needs, let the rest go. Sign-in codes, device history and cookie state are what let you reopen the app on a new phone and land straight back in the lobby, which is why we hold them at all. The games you open — Roulette Speedway, Slot QuickSpin, Football ChampionBets — sit in your own activity list and nowhere else. And when you ask us to change something, the request reaches a person who can already see the transfer behind it.

Account security

Sign-in runs on your phone number and password, with a one-time code for any device we don't recognise. Change the password from your account screen and older sessions close themselves.

Cookies and session

Cookies keep you signed in between pages and remember your language. Clearing them in your own browser signs you out; your wallet balance is never written into a cookie.

Retention on closure

Close your account and lobby access ends the same day, while transaction records remain for the period your local rules set, since a payment operator may need them matched later.

Who handles your request

Data requests land with the team that handles wallet verification, so whoever reads your ticket can already see the transfer in question and answer without a back-and-forth.

Privacy Questions You Might Be Asking

Most of what people ask us about privacy comes down to three things: what we can see, how long we keep it, and how to get it changed. What follows covers the paths you'd actually use — the help tab, your phone number, and the cookie settings in your own browser. If your question isn't below, the help tab reaches the same team.

Your phone number, a password hash, the device and browser of your last sign-in, and the wallet references behind your bKash, Nagad or Rocket transfers. That's the core record.

Yes. Raise a ticket from the help tab and ask for a copy of your account record. We confirm the phone number on the account first, then send the details through that same thread.

No. The PIN is entered inside the wallet app, never on our pages, so it never reaches our systems. We only receive the transfer confirmation and the reference number that comes with it.

Ask in the help tab and we close the account and clear what we aren't required to keep. Transaction records tied to wallet transfers usually have to stay for a set period under local rules.

A new device gets a one-time code before it's let in. That sign-in is logged against your account, which is how you can spot a device you don't recognise and get it removed.

The account stays as it is until you ask us to close it. Close it and lobby access ends, while wallet-linked transaction records remain for the retention period your local rules set.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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